Language: English عربي
	PROJECT : ELARA - (Forecourt)             Adnoc      Eppco - Enoc   Emarat              Shopper ID : 129 Serial No: : 746   Staff Info     Operator Code: : مها   CSA Name   CSA Number     Gender : Male Emirate : Ras Al Khaimah   Height : Medium Site ID : 348 (10348 - Shaam)   Built : F # of Staff : 6   Spectacles : Yes Date : 29 Dec 2011  (dd-mm-yyyy)   Beard : No Amount (Dhs) : 82.00   Mustache : Yes # of Vehicles : 0         Time In : 22 : 33 ( hh:mm)   Ethnic Groups : Indian Time Out : 22 : 35  ( hh:mm)   Other Ethnic Groups : Time of Visit : 20:01-24:00              1. APPROACH   Scores  Critical Areas Yes No N.A.      N.A. 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run غير مصانه بشكل جيد         2 2. Were lights working and in good condition at the approach? لا تعمل بشكل جيد         2 3. Were the lights working and in good condition at the forecourt area?         4 4. Was filling area / forecourt clean and tidy?         2 5. Were the driveway and forecourt free of potholes and well maintained? غير مصانه بشكل جيد                                  2. GREETINGS   Scores  Critical Areas Yes No N.A.      5 6. Was there any delay in approaching customers at the fuel pump تأخر مع زبون آخر         5 7. Did the staff approach the driver side of the vehicle? لم يقترب مني         5 8. Were you greeted in a friendly manner (pleasant feeling)?   If no, please describe behavior: Was it arrogant, without any expression, normal etc…. لا يبالي         4 9. Did they request customers to quit smoking?         5 10. Did the staff thank you as you were leaving?                                  3. APPEARANCE AND BEHAVIOR OF STAFF   Scores  Critical Areas Yes No N.A.      5 11. Was the filling staff presentable and well groomed? غير مرتب         4 12. Was he able to communicate with customer? لم يكن قادر على التواصل معي         5 13. Was the attendant wearing visible nametag? لا يضع بطاقه         6 14. Was staff courteous / friendly? غير ودودين                                  4. SERVICE   Scores  Critical Areas Yes No N.A.      3 15. Did he follow the instructions on the Rahal (Fuel Card)?         3 16. Did he confirm and repeat amount and type of fuel? لم يؤكد على نوع الوقود         2 17. Did he fuel as per customer’s instructions - Dhs?           2 18. Did he offer to clean windscreen voluntarily? (front & back) لم يعرض علي تنظيف الزجاج         2 19. Were you charged the correct amount?           2 20. Were you given correct change?           2 21. Did he provide information about any promotions at Service Station? (only in case of active promotion) لا يوجد عروض                                  5. REST ROOMS   Scores  Critical Areas Yes No N.A.      3 22. Were Adequately stocked with all necessary supplies such as soap, toilet tissue, and paper towels (paper towels are not required where fully operational hand dryers exist)? لا يوجد صابون         3 23. Were sinks, mirrors hand dryers dispensers toilets and urinals clean? المغاسل قذره         2 24. Were doors walls, ceiling vents floors baseboards and grout clean? السقف غير نظيف         2 25. Were Trash containers clean and not overflowing? الحاويات فائضه         2 26. Was the restroom smelling clean & fresh (without any offensive odor) ? رائحه الحمام غير جيده         2 27. Were all the facilities inside the restroom in good working condition ? جميع التجهيزات لا تعمل بشكل جيد         2 28. Was the Mosque premises clean ?                                  Attach Bills                 File # 1                                                         COMMENTS   المحطه قديمه ولا يتم الاهتمام بها بالشكل الصحيح الموظف في المكتب ولا يخرج الا اذا كان هناك سياره وقد بدأ بتعبئه البنزين قبل ان يسألني عن القيمه الحمام لايصلح للاستعمال لا خدمات غير البترول يبيعون الزيت فقط                    Critical Areas   Achieved Score (%) Approach : 60.0 Greetings : 25.0 Appearance : 0.0 Service : 60.7 Rest Rooms : 0.0 Total : 30.4
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