Language: English عربي
	PROJECT : ELARA - (Carwash)           Adnoc      Eppco - Enoc     Emarat              Shopper ID : 134 Serial No:   266   Staff Info     Operator Code   مها   CSA Name   CSA Number     Gender : Male Emirate : Sharjah   Height : Medium Site ID : 9 (761-Emirates Road)   Built : M # of Staff : 5   Spectacles : Yes Date : 18 Oct 2011  (dd-mm-yyyy)   Beard : Yes Amount (Dhs) : 30.00   Mustache : Yes # of Vehicles : 0         Time In : 19 : 10 ( hh:mm)   Ethnic Groups : Pakistan Time Out : 19 : 17  ( hh:mm)   Other Ethnic Groups : Time of Visit : 17:01-20:00              1. APPROACH AND CLEANLINESS   Scores  Critical Areas Yes No N.A.      N.A. 1. Was there proper sign to the Car Wash bay ?         4 2. Was the Car Wash area clean and tidy ?                                  2. GREETINGS AND INITIAL CHECKS   Scores  Critical Areas Yes No N.A.      5 3. Was there any delay in approaching customers ?         5 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc….         5 5. Did the attendant check whether your car has a sunroof and politely declined automatic car   wash if it has a sunroof ? لم يتحقق من اي شي         6 6. Did the attendant inform you about the price of car wash ?         4 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?         5 8. Did he guide your vehicle for positioning at the stopper ?         6 9. Did the staff thank you as you were leaving ?                                  3. APPEARANCE AND BEHAVIOR OF STAFF   Scores  Critical Areas Yes No N.A.      3 10. Was the unoform of the attendant neat and tidy ?         3 11. Was the attendant wearing visible nametag ? لايرتدي بطاقه         3 12. Was he able to communicate with customer ?         5 13. Was staff courteous / friendly?                                  4. SERVICE   Scores  Critical Areas Yes No N.A.      4 14. After car wash, did he guide you to the vacuum bay ?         3 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? لم ينصحني       4 16. Did any attendant offer you seating ? لم يقدم لي كرسي للجلوس         5 17. Did attendants wipe your car dry to your satisfaction ? لم يقوموا بمسحها         5 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?         3 19. Did the attendant offer to empty the ashtray and clean it ?         4 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?         4 21. Did they clean all the tyres with sponge ?         1 22. Were you offered a receipt voluntarily ? لم يعرض لي                                  5. REST ROOMS   Scores  Critical Areas Yes No N.A.      3 23. Were they adequately stocked with all necessary supplies such as soap, toilet tissue, and paper towels (paper towels are not required where fully operational hand dryers exist)?         3 24. Were sinks, mirrors hand dryers dispensers toilets and urinals clean? لاتوجد مجففات الايدي         2 25. Were doors walls, ceiling vents floors baseboards and grout clean? البلاط لم يكن نظيف         2 26. Were Trash containers clean and not overflowing? الحاويات لو تكن نظيفه         2 27. Was the restroom smelling clean & fresh (without any offensive odor) ? لم تكن رائحه الحمام منعشه         2 28. Were all the facilities inside the restroom in good working condition ?         2 29. Was the Mosque premises clean ? غير نظيف                                  Attach Bills                 File # 1                                                         COMMENTS   * مدخل المحطه غير مرتب بسبب الانشاءات بحيث انه يحب البحث عن المدخل ولا يوجد مدخل مباشر من الشارع *غرف الصلاه غير نظيفه *المناشف التى يستعملها عمال التنظيف غير نظيفه ابدا                    Critical Areas   Achieved Score (%) Approach : 100.0 Greetings : 86.1 Appearance : 78.6 Service : 56.7 Rest Rooms : 31.3 Total : 68.0
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