Pan Arab Research Center   Language:
 
 
 
     
  PROJECT : ELARA - (C-Store)  
     
 
Adnoc      Eppco - Enoc     Emarat
 
     
 
   Shopper ID : 11 Serial No:   174
  Staff Info     Operator Code:   3404
  CSA Name   Jenel Abu Baqer CSA Number   None
  Gender : Male Emirate : Al Ain
  Height : Small Site ID : 132 (938-Al Muwaiji-Jabal R/A)
  Built : M # of Staff : 2
  Spectacles : No Date : 14 Oct 2011  (dd-mm-yyyy)
  Beard : No Amount (Dhs) : 17.25
  Mustache : No # of Vehicles : 2
        Time In : 20 : 7 ( hh:mm)
  Ethnic Groups : Philipino Time Out : 20 : 15  ( hh:mm)
  Other Ethnic Groups : Time of Visit : 20:01-24:00
 
     
 
   1. INTERIOR
  Scores  Critical Areas Yes No N.A.   
  2
1.

Were the automatic doors colsed and the door and side glass push / pull bars or

handle thresholds working in good order ?
     
  3
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film
(condensation due to climate or temperature may be present)
     
  2
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?
المواد الاعلانيه الصور غير واضحه
     
  5
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ?
(Should be uncluttered and without excessive amounts of products)
     
  5
5. Was there any smell of rotten stuff?
     
  3
6. Were there any  flies visible in the store or in the eating area?
     
  2
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards?
(Specify location in comments)
     
  6
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads  etc…) 
within the validity period?
     
  2
9. Were tables and chairs well maintained and unbroken?
There was no sitting area.
     
  2
10. Was the temperature reasonably comfortable?
     
  2
11. Were door mats in good condition?
     
  2
12. Were lights turned on at dusk or sunset and during bad weather?
     
  3
13. Were trash / Grease containers clean and dumpster Lids closed?
     
             
 
     
 
   2. GREETINGS
  Scores  Critical Areas Yes No N.A.   
  6
14. Were you greeted with a smile when you entered the store?
I was not greeted by staff.
     
  3
15. Did they request customers to quit smoking?
No other customer was there except me.
     
  6
16. Did he thank you as you were leaving?
Staff did not say anything while leaving.
     
             
 
     
 
   3. APPEARANCE AND BEHAVIOR OF STAFF
  Scores  Critical Areas Yes No N.A.   
  5
17. Was the staff presentable and well groomed?
     
  4
18. Was he / she able to communicate  to customer?
     
  3
19. Was the staff wearing visible nametag?
     
  5
20. Was staff courteous / friendly?
     
             
 
     
 
   4. SERVICE
  Scores  Critical Areas Yes No N.A.   
  3
21. Were the items and ingredients you ordered available for purchase?
     
  6
22. Did the staff scan all the purchased items?
   
  4
23. Did the staff place food and nonfood item in a separate carry bags?
     
  5
24. Were you charged the correct amount?
     
  6
25. Were you offered a receipt voluntarily?
I did not receive the receipt so I asked him to give me
     
  5
26. Were you given the correct change?
     
             
 
     
     
 
   Attach Bills
 
     
     
  File # 1
     
   
     
   
     
  
             
 
     
 
   COMMENTS
  There were two staff but both were standing behind the counter. Staff should come out to attend the customer at least when they required the assistance.   
             
 
Critical Areas   Achieved Score
(%)
Interior: 94.3
Greetings: 0.0
Appearance: 100.0
Service: 79.3
Total: 78.5
 
             
 
     
 
    
      
             
 
     
     
 
     
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