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PROJECT : ELARA - (Forecourt) |
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Adnoc |
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Eppco - Enoc |
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Emarat |
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Shopper
ID |
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141 |
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Staff Info |
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Gender |
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Male |
Emirate |
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Sharjah |
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Height |
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Small |
Site ID |
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60 (840-Al Ishraq) |
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Built |
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M |
# of Staff |
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3 |
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Spectacles |
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Yes |
Date |
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6 Jun (dd-mm-yyyy) |
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Beard |
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Yes |
Amount (Dhs) |
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50.00 |
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Mustache |
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No |
# of Vehicles |
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14 |
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Time In |
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22 :
45 ( hh:mm) |
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Ethnic Groups |
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Indian |
Time Out |
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22 :
59 ( hh:mm) |
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Other Ethnic Groups |
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Time of Visit |
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20:01-24:00 |
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1. APPROACH |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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N.A. |
| 1. |
Was
signage visible from distance of 500 meters and well maintained?
Can be included only in first run |
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2 |
| 2. |
Were
lights working and in good condition at the approach? |
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2 |
| 3. |
Were
the lights working and in good condition at the forecourt
area? |
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4 |
| 4. |
Was
filling area / forecourt clean and tidy? |
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2 |
| 5. |
Were
the driveway and forecourt free of potholes and well maintained? |
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2. GREETINGS |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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5 |
| 6. |
Was
there any delay in approaching customers at the fuel pump |
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5 |
| 7. |
Did
the staff approach the driver side of the vehicle? |
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5 |
| 8. |
Were
you greeted in a friendly manner (pleasant feeling)? |
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If no, please
describe behavior: Was it arrogant, without any expression,
normal etc…. |
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4 |
| 9. |
Did
they request customers to quit smoking? |
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5 |
| 10. |
Did
the staff thank you as you were leaving? |
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No farewell greeting or no thank you when leaving |
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3. APPEARANCE AND BEHAVIOR OF STAFF |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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5 |
| 11. |
Was
the filling staff presentable and well groomed? |
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4 |
| 12. |
Was
he able to communicate with customer? |
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5 |
| 13. |
Was
the attendant wearing visible nametag? |
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Could not read the name or not clear or not visible or small letters so not visible |
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6 |
| 14. |
Was
staff courteous / friendly? |
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4. SERVICE |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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3 |
| 15. |
Did
he follow the instructions on the Rahal (Fuel Card)? |
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3 |
| 16. |
Did
he confirm and repeat amount and type of fuel? |
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Did not say anything |
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2 |
| 17. |
Did
he fuel as per customer’s instructions - Dhs? |
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2 |
| 18. |
Did
he offer to clean windscreen voluntarily? (front & back)
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Did not offer to clean the windscreen. |
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2 |
| 19. |
Were
you charged the correct amount? |
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2 |
| 20. |
Were
you given correct change? |
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2 |
| 21. |
Did
he provide information about any promotions at Service Station?
(only in case of active promotion) |
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5. REST ROOMS |
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Scores |
Critical
Areas |
Yes |
No |
N.A. |
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3 |
| 22. |
Were
Adequately stocked with all necessary supplies such as soap,
toilet tissue, and paper towels (paper towels are not required
where fully operational hand dryers exist)? |
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3 |
| 23. |
Were
sinks, mirrors hand dryers dispensers toilets and urinals
clean? |
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2 |
| 24. |
Were
doors walls, ceiling vents floors baseboards and grout clean? |
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2 |
| 25. |
Were
Trash containers clean and not overflowing? |
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2 |
| 26. |
Was
the restroom smelling clean & fresh (without any offensive
odor) ? |
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2 |
| 27. |
Were
all the facilities inside the restroom in good working condition
? |
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2 |
| 28. |
Was
the Mosque premises clean ? |
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COMMENTS |
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Badge was hanging one side |
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| Critical
Areas |
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Achieved
Score
(%) |
| Approach | : |
100 |
| Greetings | : |
75 |
| Appearance | : |
100 |
| Service | : |
155 |
| Rest Rooms | : |
NA
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| Total | : |
95 |
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